Team Leadership

What’s the difference between good customer service and a good client experience?

Many organizations and companies strive for good or excellent customer satisfaction ratings. While those are very good goals, they are low level steps. To leap your customer service to the superior or genius level, a different mindset it required. We need to focus on the Client Experience versus merely customer satisfaction.

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Live UP!

We’ve all heard the phrase “Live it up!” in regards to a particular event or party. But what I am suggesting here is to LIVE UP — take your life to your next higher self or level. Gracefully clear away anything or one that is slowing you down.

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