Managing Overseas Projects – Part I A Global Perspective
Managing Overseas Projects – Part I – A Global Perspective All of us have had a fair share of success […]
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Miscellaneous
A Dangerous Bias: action over thinking
Don’t just do something, stop and think!” Probably haven’t heard that one recently, have we? I do an exercise with
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Is Project Management a creative process?
Is Project Management a creative process? Full disclosure: I believe it is. I’ve had some colleagues vigorously take the opposing
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Your Voice: The Four Amigos: “Ah”, “Um”, “Like” and “You know”
Over the last year, I’ve learned a lot about communicating with the human voice. How did I do this? By hosting
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Got Criticism? Always Consider the Source
The best advice I’ve received about dealing with criticism was delivered by my mother. I was about twelve-years-old and my
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Good Job: How to Accept a Compliment
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find
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The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
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Moments of Truth, Misery and Magic
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
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The Value of the Customer
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
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What we can learn from Judge Judy
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
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How a diet tip helped me get a work-related request accomplished.
I know this sounds strange, but I used a diet tip that I read from Micheal Thurmond’s “6 Day Body Makeover” – to accomplish career critical tasks.
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