What To Do When You Can’t Say Yes To Your Customer
One of the most negative situations one can create with a customer is to say “no.” In general, people hate […]
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Miscellaneous
The Complaining Customer
The complaining customer – we just can’t stand them! Well, most of us can’t stand them. The reality is that
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Integrity Booster: It’s all in the follow-through….
As a business coach, I sometimes receive late requests to change an appointment. Because of my busy schedule, it’s not easy to accommodate these types of last-moment requests. In my professional life, I easily handle this with my cancelation and refund policies. But how do we handle similar things in our personal and social lives? Well, I recommend that we respond in similar tones.
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How do you transition from a consulting job back to management?
I recently received a question regarding “How do you transition from a consulting job back into management?”. This is a great topic, because the answer is useful whether you are moving from a consulting job back into IT, or management; OR moving from any field to a different career.
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When your peer becomes your boss (and vice-versa)…
As a business and success coach, I help people manage their career development. There will be times when someone is
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Unhappy workers staying on the job – Is this good or bad?
My name is Laura Rose (LauraRose@RoseCoaching.info), Business and Life Coach specializing in time management, project management and work life balance
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What makes product teams great?
What makes product teams great? What if you were able to name just five things that: if you don’t do
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Project Managers as Project Marketers
Project Managers as Project Marketers Seasoned project managers understand that a successful project never results from a single endeavor. Instead,
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What’s wrong with complexity?
Technologists love intricate mechanisms. That’s why many of us, as kids, took things apart, and some of us even put
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Software development – not by PERT alone
I have great respect for software developers. Because software is abstract, invisible and runs at extreme speeds, the people who
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Better cross-functional collaboration, trust and communication
In 2012’s Study of Product Team Performance, respondents were asked what they would change about the core product team. “Better
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