Agile: Not a Magic Pill
No one on software teams believes in waterfall any longer. That’s what The 2013 Study of Product Team Performance revealed. […]
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Miscellaneous
Agile Leadership
As with everything in life, there is never a one-size fits-all solution. When it comes time to apply the ‘right”
Trust Enhances Employee and Customer Experience
Whether you are talking about a customer relationship or employee relations, there is an essential element that must be part
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Amazing Customer Service Gives the Edge
Today I’m going to tell you about a business tool that you can use to gain a competitive edge over
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Operationalizing a Customer Service Culture
Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and
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Project Management Unplugged: The Inevitability of Process
“So,” the engineering manager said as we sat down to our first planning meeting, “what do you think about
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You can’t get your money, unless you ask for it
4 weeks after I had completed his taxes for him, I asked this friend-first-removed if he had received his refund yet. He confessed that he has the forms signed, but he has not mailed them in yet.
“Well — you know you can’t get your money, until you mail the forms in….”
It’s the same in life and work. It’s more difficult to get what you really want if you don’t explicitly ask for it and then follow-through with your plan.
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Value of Education: Project Manager v. MBA
OK. It’s not really a battle. I have, however, recently been asked by many people whether they should consider getting
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Keeping an external job offer alive
It’s usually bad news when your job offer is put on hold. Sometimes the offer disappears. So what strategies can you employ to make sure you keep that offer alive even if the employer has to suspend plans for bringing you on board?
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Keeping an internal job offer alive
It’s usually bad news when your job offer is put on hold. Sometimes the offer disappears. So what strategies can you employ to make sure you keep that offer alive even if the employer has to suspend plans for bringing you on board?
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Can You Feel It?
Often we are told what to do during a change event. When we use a “tell” approach, however, communication is