Creating a “No Excuse Zone” around you Part 1
Below is Part 1 of a 3-Part article designed to help IT and database professionals stay on top of their […]
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Accountability
What’s the difference between good customer service and a good client experience?
Many organizations and companies strive for good or excellent customer satisfaction ratings. While those are very good goals, they are low level steps. To leap your customer service to the superior or genius level, a different mindset it required. We need to focus on the Client Experience versus merely customer satisfaction.
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Defragmentation isn’t just for computers
Wouldn’t it be nice to value our manual performance just as much as our computers’ operation? Below are some simple steps to keep our career running smoothly.
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Live UP!
We’ve all heard the phrase “Live it up!” in regards to a particular event or party. But what I am suggesting here is to LIVE UP — take your life to your next higher self or level. Gracefully clear away anything or one that is slowing you down.
The Secret Behind Accurate Estimating (Part III).
This series cover three methods of charting and logging your work product estimations:
Iterative charting to improve accuracy
Charting for effective communications
Charting for a streamlining process example
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The Secret Behind Accurate Estimating (Part II)
Time is just a form of measurement. It’s a tool for our convenience. One of the uses for “time” is to synchronize pieces of a project: to schedule the various work products and integrate into a quality product, service or event. Inaccurate estimating skills slow down the entire team and builds resentment in those required to pick-up the slack.
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The Secret Behind Accurate Estimating
Time is just a form of measurement. It’s a tool for our convenience. One of the uses for “time” is to synchronize pieces of a project: to schedule the various work products and integrate into a quality product, service or event. Inaccurate estimating skills slow down the entire team and builds resentment in those required to pick-up the slack.
The Secret Behind Accurate Estimating Read More »
Project Managers Pave the Way
As a Project Manager, it is going to be necessary to pave the way through obstacles that come up as the project progresses. Some say that this is the main responsibility of a Project Manager, and I tend to agree. It is up to the Project Manager to ensure that obstacles are dealt with and mitigated before they affect the project team and the project itself. Generally, there are three different kinds of obstacles that projects face: Technical, Political, and Emotional.
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Some rules are meant to be broken….
When things are not going our way, we need to stop and evaluate; because things are supposed to work smoothly together. So, when we find any type of resistance, chances are something isn’t matching. Either the rules or the people involved are not aligned. Once again – no one is doing anything wrong. It’s just not a perfect match, yet.
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Handling the delays in a project schedule (Part II)
This is the second part of a three part article discussing “how does a project manager intelligently handle delays in a project?”
Last article we focused on acknowledging the natual flow of a project which includes periodic speed bumps and roadblocks. In today’s article we’ll focus on using recovery protocol plans to assist with project management.
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Tips to increase effectiveness and efficiency at the office
Many of us like to think of ourselves are multi-tasking experts. But in reality, multi-tasking is an euphemism for “interruption”
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