The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced …
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customer-service
What To Do When You Can’t Say Yes To Your Customer
One of the most negative situations one can create with a customer is to say “no.” In general, people hate …
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Facebook for Your Business – More Than Just a Marketing Tool
My company built its first Facebook fan page for a client over 2 years ago. At the time, it was …
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What’s Retail got to do with Project Management?
While you are shopping the holiday sales, and fighting the crowds, do you ever wonder what it takes to get …
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Saving the day – solving a potential crisis
Managing projects, as I keep repeating, is about managing people and problems. I have a great example of a manager …
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When is Scope Creep Value Added and when should it be an additional charge?
Tonight in a restaurant, we were charged an extra dollar for “blackening” the fish. The waitress told us (oops, to …
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