Creative Processes
When we think about creativity, we tend to think about Research and Development and new product/service innovation. But, why not […]
Creative Processes Read More »
When we think about creativity, we tend to think about Research and Development and new product/service innovation. But, why not […]
Creative Processes Read More »
Total Participation Starting From the Top This point speaks to the need for (1) commitment from top management and (2)
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Training Not Related to Job/Task In order for continuous improvement to become organizational culture, it must also become a personal
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Enable Pride of Workmanship Deming claimed that the sense of having helped other people is the most significant motivator and
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Attribute Results to Processes This may be the most controversial point, but in my opinion it is aligned with the
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No Slogans or Disingenuous Pep Talks This point consists of two elements as I see it. (1) Walk the talk,
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Break Down Departmental Barriers in Pursuit of a Common Goal Many processes are cross-functional. The same is true of projects.
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Drive out Fear and Create Trust Fear encourages short-term thinking. One of Deming’s classic stories was about a foreman who
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Teach and Institute Leadership It is the age-old distinction that usually merits much lip service and little true implementation. There
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Job/Task-Related Training A quality organization understands the value of the people who work in it. The same goes for project
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Continuous Improvement This is one of my favorite points from Dr. Deming. I see so many mistakes that are made
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