Growth is a mindset
Growth is hard. It’s uncomfortable to dangle in the darkness of ideas you don’t fully understand, to fail at something …
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growth
What’s the difference between good customer service and a good client experience?
Many organizations and companies strive for good or excellent customer satisfaction ratings. While those are very good goals, they are low level steps. To leap your customer service to the superior or genius level, a different mindset it required. We need to focus on the Client Experience versus merely customer satisfaction.